Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help crew is qualified to easily address all Linux shared website hosting users’ concerns and information requests. Through our ticketing system, you will be able to fill in your inquiry and a support team fellow member will, no doubt go back to to you in only max 1 hour. In fact, practice has confirmed that the regular solution period is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • You are able to write to us 24x7x365 with any problem you may have relevant to our offerings. We now have qualified professionals working everyday to offer you support any time needed. You could use the ticket system or drop an email at any moment, or pick up the telephone or make use of the online chat within working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • If you need support while working on your sites within the Control Panel, it is possible to always click the Help key and see your query in the set of articles or blog posts that will show up. We have also turned lots of the content articles into instructional videos. The catalogue of training videos will show up if you select the Videos button available in the top right angle.