Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Response Guarantee

  • Our crew of specialists will do their best to reply to your help demands within approximately 1 hour. If, however, the trouble you have come across needs assistance from the Admin =Team,= we are going to address the ticket to the administrator on shift and will write a note to tell you.

  • Top quality support service
  • Top–quality Tech Assist Service

  • Our tech help staff is going to be on duty for you 24x7 to to reply to all assistance inquiry tickets that you submit. We offer customer help for all apps that are pre–installed on your hosting server. These include our custom produced Control Panel, the selected Operating System as well as the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Intuitive Help Section

  • A complete and consistently updated article base is incorporated into our in–house built Control Panel. It provides quick tips on how to execute all the primary site managing tasks. The Help area supplies extensive how to article tutorials and step by step video courses. You can gain access to the Help area by clicking on the Help or Video buttons in the right side of each Control Panel section.