If your web hosting supplier offers live chat support, you are able to speak with a representative in real-time and find out helpful information or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to talk to a live person is that you will need just a computer with Internet access, which means that you won't pay any charges in the event that you're in another country or state. Furthermore, it will be simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes hard to give to the other side on the phone. The real-time chat is also a quicker option to contact the website hosting provider's support team in comparison to using a ticketing system. Last, but not least, in case some problem needs a bit more time to be taken care of, you're able to do something else while you wait for guidance on the live chat, so you won't lose time - something that's not possible when you are on the phone.
Live Chat Support in Shared Website Hosting
As we acknowledge the fact that various situations are easily resolved when you speak with a live person, we supply a live chat service for all of our potential and existing customers. The chat is accessible every single day and our customer care agents can assist you with a variety of questions and situations. In case you are not our customer yet, you can find out more about our shared website hosting packages and the hosting environment in general in order to be certain that your sites will operate efficiently on our servers. In case you already have an account and you've got some questions or you experience any kind of problems with some of our solutions, you will be able to join us on the live chat and we will provide you with the necessary info or assist you to troubleshoot the issue. You will need to open a trouble ticket for some issues which need longer time or the expertise of a system administrator, but for numerous basic troubles you will get help on the spot.
Live Chat Support in Semi-dedicated Hosting
Using the live chat support service that we provide with all our Linux semi-dedicated hosting, you're able to find the replies for any questions you have or get numerous issues dealt with without delay. The chat service is available each and every day, so you're able to speak to a representative even on holidays and weekends. In the event that you're unsure which plan would be better for your websites or if our advanced cloud hosting platform matches some system requirements, you can join our live chat before buying anything. If you're a current customer, you'll be able to find more info about billing issues, account settings as well as various common technical troubles you may experience, for example when you are unable to set up an e-mail account in a client on your personal computer. The live chat can save you lots of time regardless where you are or when you contact us.