If your web hosting supplier offers live chat support, you are able to speak with a representative in real-time and find out helpful information or get an issue resolved in a very timely manner. The advantage of using chat compared to calling to talk to a live person is that you will need just a computer with Internet access, which means that you won't pay any charges in the event that you're in another country or state. Furthermore, it will be simpler to copy and paste data like domains, usernames or error messages i.e. details which are sometimes hard to give to the other side on the phone. The real-time chat is also a quicker option to contact the website hosting provider's support team in comparison to using a ticketing system. Last, but not least, in case some problem needs a bit more time to be taken care of, you're able to do something else while you wait for guidance on the live chat, so you won't lose time - something that's not possible when you are on the phone.