What does ?phone support? mean in the arena of web hosting?
In case you have ever had a shared website hosting account in the past or you have dealt with any other type of online service, you are probably aware from your own experience that for many things it is better to talk to a live person on the telephone rather than exchange tickets or email messages. In order to know more about a specific service before you order it or if something small-scale should be done, for example, it is much easier and faster to get it done live. When you have the option to speak with representatives by phone, it's very likely that you're dealing with a real website hosting provider, not a reseller. The level of support that you will get on the telephone varies between different suppliers - from common issues to experienced tech support. Typically most of the suppliers supply pre-sales assistance and first level phone support, while more complicated technical matters are handled through email and / or tickets.
Phone Support in Shared Website Hosting
As we have live phone support 14 hrs per day, you can call us and speak with our customer support agents to learn more about all Linux shared website hosting
that we provide and ensure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we now have telephone numbers on as many as 3 different continents so you're able to call the one closer to you - in the U.S.A., the UK or Australia. If you are already a customer, you'll be able to phone us about general and billing issues, and even about some tech matters. In case the trouble is strictly technical or it can take more time to analyze, you will have to employ our ticketing system, which will allow both you and our tech support crew to monitor the info provided by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you when you have any questions about the semi-dedicated server
packages that we supply. Whether you wish to learn more about the packages, you have a billing issue or some general problem, you can give us a call. Though some more complicated matters could require a ticket in order to give time to our technical support team to analyze, we are able to help you with quite a lot of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on as many as 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local telephone lines in these countries as well. In case you're in another country, we have an international number where you'll be able to contact us.