A 99.9% Server Uptime
We have set up our shared website hosting system using reliable hardware and heavily tweaked software. Our system administrators have installed a modified version of Security–Enhanced Linux on all our hosting servers in order to guarantee optimal safety and reliability. We have added several DDoS prevention tools combined with highly efficient firewall programs to make sure our network is invincible and secure.
All Linux shared website hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the guarantee remains unchanged.
A 99.9% Network Uptime
Other than our cloud hosting platform, we’ve also built our very own internal network in each one of our datacenters. Everything is based on premium–quality hardware components supplied by Juniper. In addition, on each and every router, we’ve installed a firewall with a complex algorithm to help sift all dubious requests.
Hence, in all our data centers – in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done our best to lessen all possible risks with our cloud hosting packages and even though our company provides excellent client support, there are occasions when the customer is just not happy with what we have to offer. Or he has to migrate to a more robust web hosting service, such as a virtual private server or even a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t happy, you will get your money back.
24/7 Technical Support
If you happen to manage a web hosting firm, your tech support engineers are of chief importance. This is the reason why we have attentively selected a very experienced group of technicians, each with many years of experience behind his back. Thanks to them, our company offers 24x7 support with each of our hosting packages.
And not only that, we offer a 1–hour response time guarantee. All technical support requests are responded to within 1 hour and our average response time is less than 20 minutes!