Tech Support Channels
A 60–Minute Ticket Response Time Guarantee
We provide a 60–minute response guarantee for any support ticket or email that you send to our customer support staff. We will quickly reply to all the standard questions and forward right away the matter to our sysadmins in case any additional assistance is needed. If you make use of the Administration Services package, we will perform any of the included server administration tasks at a time that has been discussed with you earlier.
A Top–Class Technical Support Service
Our customer support team will be at your disposal 24–7 if you require help while working with the Control Panel or with any of the applications that we have pre–installed for you on the dedicated web hosting server. What is more if you require assistance handling all the everyday admin tasks on your dedicated hosting server, you can have a look at our Administration Services package, that includes backup hard disk space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Area
Each Linux dedicated hosting server includes our free–of–cost Control Panel, which sports an in–depth knowledge base plus a collection of how–to video tutorials. Whenever you require assistance working with the Control Panel, just push the Help or Videos buttons located in the top right corner.