1 hour ticket response
We are specialized in offering a rapid and accurate answer to every tech support ticket sent by a client. Our seasoned client support team representatives will examine your problem and will think of the most efficient option. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, our average support ticket response time has proven to be twenty minutes.
A Top–Class Help Desk Service
Our customer service team members possess significant experience in the Linux shared website hosting sector and are trained enough to supply a quick answer to your problem. If, however, the case at hand is not within the competence of a customer support engineer, the customer support ticket will be forwarded to a programmer or system administrator for further assistance.
An Easy–to–Browse Help Center
In the Control Panel you can find an intuitive Help section where you can find quick suggestions on how you can use our web hosting services. You can see the answers to your inquiries in the F.A.Q. archive, find more information in the web hosting account management articles or watch our how–to video tutorials.