24/7 Customer Support
Why is the provision of a high quality customer support service essential on today?s web hosting market? Which are the typical customer support channels?
The customer support that you can receive from your shared website hosting company is really important, regardless if you have pre-sales questions and you're not a customer yet, or you've got a technical problem with an existing account. Prompt and accurate info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from a real hosting supplier and not from some reseller. When you purchase a hosting account through a company that does not own its servers and it can't access them right away, it's almost certain that you'll wait for a couple of days so as to get a reply to any kind of query, thus your websites may remain offline for ages. In contrast, a supplier which offers different options for communication and has a support crew that is available any time will assist you to right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance right away, so our shared website hosting
services feature 24/7 technical support and various options for contact. If you don't have an account yet, you can easily give us a call or use our live chat and chat with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up getting a service which you can't use. If you already have your account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of suppliers that you can find today, we reply to all the tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You'll be able to test our support services even before you buy a semi-dedicated server
account from our company since we have phone and live chat support for billing, pre-sales and basic questions. Our agents will assist you to select the right plan or supply you with details about our servers, in order to verify if the system requirements for your websites are met. If you're an active client, you also have the option to contact us through electronic mail or through our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We warrant that if you employ any of these two ways of contact, you will get an answer within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. If you have used the website hosting services of other companies, even big ones, you'll be able to compare the reply time due to the fact that it ordinarily takes a full day for them to address a ticket.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server
packages that we supply come with 24/7 support through various methods of communication and with a 1-hour maximum response time guarantee. In case you want to learn more about the plans or you have various billing or general questions, you'll be able to call one of the local numbers that we have internationally or you may use our live chat support and consult with a live representative. For entirely technical difficulties which require some help from a technical support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an e-mail, as all of these channels are more appropriate to monitor a specific matter. The response time for them rarely surpasses half an hour, so that you can forget all about waiting for a full day so as to receive assistance. The support service is available for any server-related matters, including the pre-installed software. When you need support for third-party applications, you may consider acquiring the Managed Services upgrade that we supply with all the plans.