A ticketing system is the most widely used means of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the most effective way to handle an issue that takes some time to investigate or that needs to be escalated to a server administrator. Thus, all responses added by either party will be kept in the exact same location in case somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than 2 accounts to carry out a particular task or to touch base with the company’s customer care team. In case you would like to administer a handful of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Also, it might take a substantial amount of time for the provider to respond to your ticket requests.