A ticketing system is the most widely used means of correspondence that hosting companies offer to their customers. It is usually part of the billing account and is the most effective way to handle an issue that takes some time to investigate or that needs to be escalated to a server administrator. Thus, all responses added by either party will be kept in the exact same location in case somebody else needs to work on the given issue and the info in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than 2 accounts to carry out a particular task or to touch base with the company’s customer care team. In case you would like to administer a handful of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Also, it might take a substantial amount of time for the provider to respond to your ticket requests.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting come with an integrated trouble ticket system, which is part of our custom-developed Hepsia Control Panel. As opposed to other comparable tools, Hepsia enables you to manage everything related to the hosting service itself in one place – payments, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just several mouse clicks without the need to sign out of your Control Panel. During the process, you may select a category and our system will offer you a number of informative articles, which will supply you with additional info and which may help you fix any particular problem even before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is far more efficient to manage everything from one single place, so we have implemented a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every semi-dedicated server package. This will allow you to manage the communication with our customer care staff along with your web files, which suggests that you won’t need to remember an additional sign-on name for a different admin dashboard. You’ll be able to post a new ticket or to track down the status of an old one with less than several clicks while you’re browsing the content within your account. Also, you can look through older tickets using a clever search filter or have a look at applicable help articles, which include solutions to commonly confronted issues. The built-in ticketing system is strictly monitored 24/7 with the maximum response time being just 1 hour, so there’ll always be somebody to help you out.