In case you are a site owner, a problem may always emerge and it does not necessarily have to be connected to the hosting service. For instance, something may go wrong when you bring an app up to date or some crucial data can be modified or erased by chance. No matter what the nature of the problem may be, you’ll need to contact the respective help desk support staff and request them to retrieve a backup or to assist you in solving the problem that you are encountering. How fast they’ll do that will determine the period of time that your websites will be unreachable. For specific websites such as community sites or web stores, a repeated downtime too often means losing users and money. With that said, it is of paramount importance that you use the services of a web hosting company that provides not only a very good customer care service, but also a timely one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting
from us, you can just forget about waiting around for hours on end, or even a whole day, to receive an answer to a client support ticket or an email. Irrespective of when you contact us, we will get back to you within less than sixty minutes with any pre-sales and technical questions that you might have. As a matter of fact, our real reply time scarcely ever exceeds twenty to thirty minutes. Since we are at your disposal 24 hours a day, 7 days a week, 365 days a year, you’ll always receive support in a well-timed manner and we understand just how crucial this is in the electronic world. Shortly after you contact us, we will answer your enquiries. In case you experience any technical complication, we will deal with it instead of you, or we will give you all the necessary information in case there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
package from our company, you can take advantage of our stunningly fast support service. You’ll get an answer to any trouble ticket opened from the hosting Control Panel or e-mail sent to our client and tech support staff in no more than sixty minutes. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes significantly less time to examine and resolve a problem. We will give you more info in case the solution entails something that needs to be done on your end. In case you touch base with us during weekends or holidays, the response time will be exactly the same and because of the fact that our support staff is on duty 24 hours a day, 7 days a week, you will receive quick assistance for practically any general, billing or technical issue irrespective of what time it is.